Refund policy

At Ctrl Athletic Co., we want you to feel your best in what you wear. However, if something isn’t quite right, we offer store credit only for eligible returns made within 30 days of receiving your order.

To be eligible for return, items must be:

To initiate a return, please email us at support@ctrlathleticco.com. If your return is approved, we’ll provide return instructions.

Please note: Customers are responsible for the cost of return shipping. We do not provide return labels at this time.

Items sent back without prior authorization will not be accepted.

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Damaged or Defective Items

In the rare case that your item arrives damaged, defective, or incorrect, please contact us immediately at support@ctrlathleticco.com with your order details and clear photos. If approved, you may be eligible for a full refund or replacement.

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Non-Returnable Items

The following items are not eligible for return:

If you’re unsure whether your item qualifies, feel free to reach out before sending it back.

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Exchanges

We do not process direct exchanges. The best way to get the item you want is to initiate a return for store credit and place a new order.

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Refunds (for damaged/defective items only)

Refunds are only issued in cases of damaged, defective, or incorrect items. Once we’ve reviewed and approved your claim, refunds will be issued to your original payment method within 10 business days.

If you haven’t received your refund after 15 business days, please contact us at support@ctrlathleticco.com.